Last updated: 26/02/2026
Agency: Dalton Partners ABN 36 920 395 416
Contact: enquiry@daltonpartners.com.au | 02 496 93500 | 72 Glebe Road, The Junction NSW 2291
Who we are
Dalton Partners (we/us/our) provides real estate sales and property management services in New South Wales. We are bound by the Privacy Act and the Australian Privacy Principles (APP) which regulate the collection, use and disclosure of personal information.
This policy sets out how we collect and treat any person who provides us with personal information in any form or by any means (“you” or “your”) personal information.
The information we collect
Depending on your interactions with us (buyer, seller, landlord, tenant, applicant, attendee, supplier), we may collect:
- Identity & contact: name, date of birth, address, email, phone, ID documents (e.g., driver licence, passport).
- Property & transaction: property address, ownership details, listing forms, offers, contracts, leasing records, inspection notes.
- Tenancy & applications: employment details, income info, references, rental history, pet details, emergency contacts.
- Financial: bank or payment details for rent, deposits or refunds (processed through trusted payment providers; we do not store full card details).
- Marketing & online: enquiry form content, newsletter preferences, website analytics (cookies, pixels), inspection registrations.
- Sensitive information (only where necessary and with consent or as permitted by law): criminal checks (e.g., for tenancy risk screening), health info relevant to property accessibility.
We collect information directly from you (forms, emails, phone, inspections, open home registers) and indirectly from third parties (portals such as realestate.com.au/Domain, referees, property databases, publicly available sources) where reasonable and lawful.
Why we collect and use your information
We use personal information to:
- Provide sales and property management services, process applications, conduct inspections, manage tenancy, handle maintenance, and complete transactions.
- Verify identity and meet legal obligations (e.g., agency record‑keeping, trust account and audit requirements under NSW real estate laws).
- Communicate about properties, campaigns, inspections, market updates and service announcements (you can opt out at any time).
- Improve our services and website (analytics, service quality, security).
How we store and secure information
We store information in secure electronic systems and approved third‑party platforms with access controls, encryption in transit where available, and regular user‑access reviews. Agencies are expected to maintain information security and privacy procedures under NSW Supervision Guidelines (we reflect those obligations in our internal policies).
When we disclose information
We may disclose personal information to:
- CRM & workflow systems: Agentbox (our customer relationship management system) to manage listings, enquiries, vendor/landlord and buyer/tenant communications.
- Property portals and marketing providers: e.g., realestate.com.au, Domain, email/SMS providers, digital signing and inspection tools.
- Professional advisers & trades: conveyancers/solicitors, mortgage brokers (with consent), photographers, copywriters, stylists, maintenance and repair contractors as necessary to provide services.
- Government & regulators: NSW Fair Trading or other authorities if required by law (e.g., trust account and audit compliance).
We only disclose what is reasonably necessary for the purpose and take steps to ensure recipients handle information securely.
Direct Marketing
We may use your contact details to send market updates, listing alerts and newsletters. You can opt out at any time by using the unsubscribe link or contacting us. We do not sell personal information.
Cookies and website analytics
Our website uses cookies and similar technologies to operate the site, remember preferences and analyse traffic. You can adjust your browser settings to refuse cookies, which may impact site functionality. We may use analytics and advertising tools provided by third parties (e.g., Google Analytics, Meta pixel).
Accessing and correcting your information
You can request access to the personal information we hold about you, and you can request corrections if it is inaccurate, out‑of‑date, incomplete, irrelevant or misleading. We will respond within a reasonable time and may ask you to verify your identity. In limited cases, we may refuse access in accordance with the APPs (we’ll tell you why and how to complain).
How to make a privacy complaint
If you have concerns about how we handled your personal information, please contact us first at enquiry@daltonpartners.com.au. We will acknowledge your complaint and aim to resolve it within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC).
Retention and destruction
We keep personal information only for as long as needed for our functions or as required by law (e.g., NSW record‑keeping obligations relating to transactions and trust money). After that, we securely delete or de‑identify it.
Data breaches
If a data breach is likely to result in serious harm, and the Notifiable Data Breaches scheme applies, we will assess promptly and notify affected individuals and the OAIC as required. We also keep internal incident logs in line with our Supervision Guidelines procedures.
Changes to this Policy
We may update this Policy from time to time. The “Last updated” date will show the latest version. Material changes will be communicated on our website or by email.